Frequently asked questions
Bell Tents
Q: How much space will I need?
A: You will need a flat grass area of 6 metres diameter for our 4 metre bell tent and 7 metres diameter for our 5 metre tent to allow for the guy ropes.
Q: How many people can fit in the bell tent?
A: We can accommodate up to 8 guests depending on the size of tent and bed/mattresses used. Please get in touch to check your requirements.
Q: What areas do you cover?
A: Our hire prices include complimentary delivery within 10 miles from our base in Epsom, Surrey. Out of area bookings can be arranged at an additional delivery cost of 0.90p a mile, there and back on each journey. Some addresses in London will incur an additional delivery charge due to the congestion charge.
Q: Can we eat in the bell tents?
A: In order for us to keep our equipment impeccably clean for each and every party, we kindly ask that food and drinks are consumed when seated at a table (e.g - when hiring a luxe picnic set up that is used inside the tent).
Only dry non-sticky foods and water can be consumed inside the tent during overnight hire. This will minimise stains and damage to our equipment, which will ensure the next hirer experiences the same standards that we provided for you.
Q: What type of bed or mattress do you provide?
A: We use comfy foam, waterproof, safety mattresses which are 10cm deep, 70cm wide and 160cm long or full size air mattresses.
Q: What happens if something gets damaged?
A: Accidents do happen on occasion which is why we require a £50 security deposit. Costs of irreversible damage will be deducted from your security deposit. Please refer our terms and conditions for more information. We will refund the security deposit after we have collected and inspected the equipment, usually within 48 hours after the party.
Q: Do you require a deposit?
A: Yes, we require a non-refundable deposit of 25% to secure your booking. The full balance remaining (including security deposit) is due at least 14 days before the date of the party.
Q: What is your cancellation policy?
A: Cancellation of a booking up to 14 days prior to the party will forfeit the deposit paid. Cancellation of a booking between and including 13 and 7 days prior to the party will be refunded 25% of the additional monies paid. Cancellation of a booking after the dates specified will unfortunately forfeit all monies paid.
Q: What happens if bad weather is forecast?
A: We appreciate that British weather can be unpredictable, however our bell tents are waterproof, so a little rain should not prevent you from enjoying your event! If the weather is forecast for heavy showers and wind meaning it would be unsafe to erect the Bell Tent we will have to cancel the booking date. Either a change in date or a full refund is offered. The decision to reschedule your event due to severe weather will be made a few days before your event.
Q: How long is the hire for?
A: Our prices are based on a hire period of approximately 24 hours. If you would like to hire for a longer period of time please get in touch to discuss further. Shorter hire periods will cost the same fee.
Q: What times do you set up and pack away the next day?
A: Delivery and collection times will vary depending on other parties book and this will be discussed upon booking.
Q: How long does it take to set up?
A: It can take between 1 1/2 - 2 hours to set up and style your event.
Q: Do you have insurance?
A: Yes, we have adequate Public Liability Insurance.
Q: Do I need a power supply?
A: No, we only use battery powered lights.
Popup Picnic
Q: What areas do you cover?
A: Our hire prices include complimentary delivery within 10 miles from our base in Epsom, Surrey. Out of area bookings can be arranged at an additional delivery cost of 0.90p a mile, there and back on each journey. Some addresses in London will incur an additional delivery charge due to the congestion charge.
Q: How many place settings can I have on the table?
A: We can accommodate up to 6 place settings per table with a guest sat at either end of table. We currently have 2 picnic tables for hire.
Q: Do you provide food?
A: We only supply the hire goods. However, we do have contacts in catering. Please let us know if you would like us to put you in touch with local caterer's for your party.
Q: What happens if something gets damaged?
A: Accidents do happen on occasion which is why we require a £50 security deposit. Costs of irreversible damage will be deducted from your security deposit. Please refer our terms and conditions for more information. We will refund the security deposit after we have collected and inspected the equipment, usually within 48 hours after the party.
Q: Do you require a deposit?
A: Yes, we require a non-refundable deposit of 25% to secure your booking. The full balance remaining (including security deposit) is due at least 14 days before the date of the party.
Q: What is your cancellation policy?
A: Cancellation of a booking up to 14 days prior to the party will forfeit the deposit paid. Cancellation of a booking between and including 13 and 7 days prior to the party will be refunded 25% of the additional monies paid. Cancellation of a booking after the dates specified will unfortunately forfeit all monies paid.
Q: What happens if bad weather is forecast?
A: We appreciate that British weather can be unpredictable. We do suggest to have an alternative space ready, Inside or Gazebo to cover the Picnic set up. If the weather is forecast for heavy showers and wind meaning it would be unsafe we will have to cancel the booking date. Either a change in date or a full refund is offered. The decision to reschedule your event due to severe weather will be made a few days before your event.
Q: How long is the hire for?
A: Our hire period is a minimum of 4 hours and possibly longer depending on other parties booked on the day. When adding picnics to a bell tent or teepee party, the hire period will be overnight as long as you have space to bring the tables inside overnight.
Q: What times do you set up and pack away?
A: Delivery and collection times will vary depending on other parties booked and this will be discussed upon booking.
Q: How long does it take to set up?
A: Depending on the size of your party it can take between 30 - 45 minutes to set up and style your picnic, however if you have booked a bell tent it will take around 2 hours in total.
Q: Do you have insurance?
A: Yes, we have adequate Public Liability Insurance.